Microsoft confirms Windows 10 new bug: MCT tool will not retain user files when upgrading to 20H2

As we all know, restarting and reinstalling can solve 99% of the problems. However, according to a foreign media WindowsLatest report today, the most commonly used and most convenient MCT tool seems to have a bug during Windows 10 reinstallation.

When the user uses the Microsoft Media Creation Tool (MCT) or the Setup.exe file in the Windows 10 image to directly reinstall Windows 10, you will find the following phenomenon, the user can only check the file save option to “do not retain” One item.

▲Picture source WindowsLatest

Previously, when users used the media creation tool to upgrade or reinstall this generation, Microsoft would replace the current operating system files with a new version of Windows 10, and at the same time retain the user information and personal data on the C drive. This can be Allows you to avoid the hassle of backup while solving Windows 10 problems.

According to foreign media, this phenomenon first appeared after the October 2020 update of Windows 10 was released. When users found that they had to perform “Do not keep your applications, settings and files” when installing or upgrading 20H2, which is better than nothing. One option. The foreign media did not find this problem when testing the 20H1, which is the 2004 update.

Naijatechnews learned that Microsoft insiders said that the problem will be resolved in the Tuesday update of the December 2020 patch .

Finally, the foreign media also provides a temporary solution to the 20H2 version cannot use the MCT tool:

1. Open Settings> Update and Security> Windows Update
2. Click the “View Update History” button
3. Click “Uninstall Update”
4. In the “Control Panel” window, look for “KB4562830”
5. Select the update package and click “Uninstall”
6. Restart the system
7. Open MCT, you can now finally choose to keep the files and reset or upgrade.