Some customers of the First City Monument Bank has expressed disappointment and frustration over poor services experienced over the last 48hours.
All customers of the bank are unable to top up her mobile phone, while using the bank’s short code, *329# while transactions are left hanging.
The bank also experienced service disruption on its other self-service channels, including mobile app and online.
FCMB esteem customers lament on social media, calling the bank out for poor service over the past 48hours. Some went as far calling out the bank for useless services while some have threatened to dump them if the downtime continues from the week days.
The bank in a statement on Friday apologized for the inconveniences experienced by customers.
“Please be informed that we are currently experiencing some disruption of service. As a result, you may encounter challenges using some of our self-service channels.
” We sincerely apologise for any inconvenience this may cause and will inform you as soon as full service is restored,” FCMB stated.
Here is the official statement issued by the bank twitter handle;
SERVICE DISRUPTION!
You may experience challenges using some of our self-service channels. We apologize for every inconvenience and are working to resolve the challenges in the quickest time possible.#FCMB #MyBankAndI pic.twitter.com/nvTixtBeB4
— FCMB (@MyFCMB) July 17, 2020
Below are some of the tweets of their customers frustration and bashing over poor services
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